TERMS AND CONDITIONS (GTC)

1. SCOPE

1.1. Our range of goods in the online shop is aimed exclusively at consumers with their habitual residence and a delivery address in Switzerland or the EU (hereinafter referred to as “customers”).

1.2. The following delivery restrictions apply: The offers are only aimed at consumers and entrepreneurs of legal age. The goods are only sold in normal household quantities.

1.3. The operator of the online shop at www.manifeststudios.ch (hereinafter “Online Shop”) and your contractual partner is:
MANIFEST/ Owner: Amalia Dokonal
Flughafenstrasse 7
CH-8302 Kloten

1.4. These General Terms and Conditions (hereinafter referred to as "GTC") apply to all contracts concluded between you as a customer and us as the operator of the online shop www.manifeststudios.ch (hereinafter referred to as "Seller" or "MANIFEST"). As part of the ordering process, you accept the GTC in the version valid at the time the order is placed. All verbal and telephone agreements must be confirmed in writing in order to be binding. The requirement for written form is also met if a declaration is contained in an email.

2. CONCLUSION OF CONTRACT

2.1. The offer to conclude a purchase contract is made by the customer when the customer clicks the "Buy Now" button after completing the order page. The customer remains bound to the order for 14 days. The contract is binding if we accept the order within this period in accordance with section 2.3. If the offer is not accepted by us within 14 calendar days, the offer is deemed to have been rejected. No purchase contract is concluded for products that are not listed in the order confirmation.

2.2. After submitting the order, the customer will receive an automated email confirming receipt of the order (order confirmation). The order confirmation is only intended to inform you that we have received the order.

2.3. A contract is only validly concluded when we declare acceptance of the contract. We declare acceptance of the contract by sending the customer an invoice, confirming the order (order confirmation), confirming by email that the goods have left our warehouse (shipping confirmation) or at the latest by delivering the goods.

2.4. The contract is only concluded for those items that are expressly listed in our invoice, order confirmation or shipping confirmation. This also determines the scope of services.

2.5. The contract is concluded in German. The data stored by us serves as proof of the conclusion of the contract and the transaction.

2.6. The customer has the option of printing out the order and the data entered during the ordering process. It is also possible to open a customer account. The order data can be viewed in the customer account after entering the personal access data. MANIFEST reserves the right to block customer accounts at its own discretion without stating reasons.

3. PRICES, PAYMENT AND SHIPPING COSTS

3.1. All prices are in Swiss francs (CHF) including VAT and excluding shipping costs. MANIFEST has the express right to adjust the prices stated online at any time without notice and without further explanation. The time of the order on the website applies for the calculation of the prices.

3.2. MANIFEST provides the following payment options: TWINT, Paypal, credit card (via SIX).
Every step of the online payment process takes place via a secure connection. No unencrypted information is transmitted via the website. Data transmission to the server is encrypted and all information is coded to prevent unauthorized third-party access to customer data.

3.3. General shipping costs:

We charge CHF 8.50 for shipping within Switzerland. Express shipping is available for CHF 17.50.

The standard shipping costs within the EU are: CHF 10. Express shipping within the EU is not offered.

Attention: Since the goods are shipped from Switzerland, additional import taxes, customs fees and costs may apply. By submitting the order, you agree to ensure the import process by paying and/or providing the necessary information. Import duties and taxes are levied by the respective import customs office and are borne by the recipient. These are based on the applicable import regulations. Please ask the responsible customs office for more information. We would also like to point out that shipping costs will not be refunded in the event of a refund.

4. VOUCHERS

4.1. You have the option of purchasing vouchers on our website. Vouchers can be purchased via the shopping cart in our online shop.

4.2. The minimum amount for a voucher is CHF 100.00, the maximum voucher amount is CHF 200.00.

4.3. A voucher entitles the customer to purchase goods in our online shop. These can be used in the online shop during the payment process by entering the voucher number. The voucher amount is credited to the purchase price. If the full amount of the voucher is not reached when paying with a voucher, the corresponding remaining amount remains on the card. If a customer purchases a higher amount than the voucher amount, the difference must be paid in the payment process.

4.4. Gift vouchers are valid for an unlimited period of time and are not tied to a minimum order value. Cash payments and refunds in the event of loss or damage are not possible. We accept no liability in the event of loss, theft or damage to the vouchers and the purchase price will not be refunded.

4.5. The gift voucher is usually activated within 24 hours of purchase.

4.6. If you cancel the order or return goods for which a gift voucher was used, the amount you paid will be refunded, credited, charged back or offset.

4.7. Gift vouchers cannot be applied to an order retrospectively. They cannot be exchanged and cannot be blocked.

5. DELIVERY & PASSING OF RISK

5.1. MANIFEST limits deliveries to the territory of Switzerland, the Principality of Liechtenstein and the EU. Delivery is made directly to the delivery address and contact person provided by the buyer.

5.2. The delivery times stated in the online shop or in our order confirmation are calculated from the time of our order confirmation.

5.3. Goods in stock will be dispatched by post (B-Post) throughout Switzerland within 3-5 working days and within the EU within 3-8 working days, unless otherwise stated for the respective product. This information is without guarantee.
If the customer does not provide the correct address or an address where the post office cannot locate the person, the return costs charged by the post office must be borne by the customer. MANIFEST does not bear the transport risk.

5.4 Our service is a delivery obligation and is fulfilled when the goods are handed over to the transport person. After dispatch, the risk of accidental deterioration and accidental loss of the goods passes to the customer. Once the goods have been handed over to the post office, MANIFEST is no longer liable.

5.5 MANIFEST is also not liable for delivery delays caused by manufacturers or third parties.

5.6. If not all of the goods ordered are in stock, we are entitled to make partial deliveries. If, after conclusion of the contract, it becomes apparent that goods cannot be delivered either partially or in full for reasons for which MANIFEST is not responsible, the customer is entitled to withdraw from the contract.

6. OBLIGATION TO INSPECTION AND NOTICE, LIABILITY FOR DEFECTS

6.1. The customer is obliged to inspect the delivered products as soon as possible in the normal course of business and to immediately report any defects to our customer service at fashion@manifeststudios.ch . If you fail to do so, the products are deemed to have been approved. Approval is deemed to have been given in any case if the customer has not submitted a complaint in writing by email to customer service within 3 days of delivery.

6.2. The defective product must be returned with a copy of the delivery note and a detailed description of the defect. The return address will be communicated to the buyer by email after receipt of the written complaint. The transport costs incurred will be borne by MANIFEST.

6.3. We provide a warranty by remedying defects. This is done at our discretion either by subsequent performance, namely removal of a defect (repair) or delivery of a defect-free item (replacement delivery).

6.4. If subsequent performance fails, the customer is entitled to withdraw from the contract. The customer is not entitled to a reduction in price.

6.5. The warranty does not cover normal wear and tear, the consequences of improper handling or damage by the buyer or third parties, or defects that are due to external circumstances:

• In particular, worn, dirty or damaged items are excluded from the warranty.
• Please follow the washing instructions that you will find on the item's label. If care instructions are not followed correctly, changes are made to products or care materials are used that we have advised against or that we have expressly declared to be incompatible with the items or that do not meet at least average quality standards, the warranty will not apply.

6.6. The customer does not receive any guarantees in the legal sense from the seller. Manufacturer guarantees remain unaffected by this. The seller assumes no liability for the descriptions of third parties, in particular customers in the context of customer reviews published in the online shop or our social media presences.

7. RIGHT OF RETURN

7.1. The customer has the right to return the delivered goods within 14 calendar days (from the date of delivery or confirmation of receipt). The return period is met if the goods are handed over to the post office or another shipping company for return on the last day.

7.2. The goods must be returned in their original packaging, complete with all accessories and with the completed delivery note/return slip and any warranty certificate enclosed. Sealed and plastic-wrapped products can only be returned unopened. Any seal must not be broken. Hygiene items (underwear, socks, bras, protective masks, hosiery and swimwear) are excluded from the right of return.

7.3 The goods must be returned to the address provided by customer service, enclosing the completed return slip included in the delivery, which you received by email.

7.4. The customer is responsible for the cost of returning the goods. Promotional and discount vouchers are not refundable. If the goods are worn or returned in an improper condition, we will charge you for the resulting loss in value.

7.5. If the goods are returned correctly, we will refund the customer the total price paid by credit note after checking the goods. A refund will always be made to the payment method used for the purchase.

8. WARRANTY AND GUARANTEE

8.1. The guarantee for goods is 12 months. Defective goods must be reported in writing within 3 days of delivery in accordance with section 6.1, otherwise the guarantee claim is void. The guarantee claim is valid from the date of delivery. It expires in the event of improper use or natural wear and tear.

9. DATA PROTECTION

9.1. The collection and processing of customers' personal data by the seller is explained in the privacy policy. This forms an integral part of these terms and conditions. Click here to go directly to the privacy policy .

9.2. The customer hereby consents to the storage of the personal data entered by him when using the website. This also applies to the storage of IP addresses that are transmitted each time the website is used. The customer also consents to the use of personal data for the personalization of advertisements and product offers placed on the website. Personal data will not be passed on to advertisers.

9.3. The customer further agrees that the seller may use the customer's personal data for direct marketing purposes. This includes contacting customers with advertising by email.

9.4. By accepting the General Terms and Conditions, the customer confirms the accuracy of the information provided and authorizes the company MANIFEST, owner Amalia Dokonal, to obtain all information necessary for checking the order from public offices, credit agencies and the Central Office for Credit Information (ZEK). Existing customers are also checked at regular intervals by the above-mentioned offices.

10. SALVATION CLAUSE & RIGHT TO CHANGE

10.1. Should individual provisions of these General Terms and Conditions be invalid or incomplete or should their fulfillment become impossible, this shall not affect the validity of the remaining provisions. The contracting parties undertake to replace the invalid provision with a permissible, effective provision which, in terms of its content, comes closest to the original intention and the economic purpose pursued thereby.

10.2. All changes or additions to these Terms and Conditions must be made in a form that allows proof by text, such as email. This also applies to a change to the written form requirement. As soon as the customer uses the seller's services after the change, he implicitly agrees to the new Terms and Conditions.

10.3. Any other contractual terms and conditions of the customer, including those which the customer declares to be applicable when accepting the contract, do not become part of the contract. They are only valid if and to the extent that they have been expressly accepted by the seller in writing.

11. APPLICABLE LAW / JURISDICTION

Swiss law applies exclusively. The place of jurisdiction is the ordinary courts at the seller's registered office.